1. Overview
This Privacy Policy explains how MakoAI collects, uses, stores, and shares information when you use the website, Discord server, account services, payment providers/services, MakoAI (the service) and related support services.
Privacy
Privacy Policy
Last updated: 03 May 2026
2. Information we collect
We may collect account details such as your email address, authentication provider data, linked Discord account information, profile settings, billing information, usage details, IP and user-agent data used to protect MakoAI, and operational logs needed to run and secure the service.
3. How we use information
We use information to authenticate users, link website access with Discord-linked services, run the service, process payments, provide support, investigate abuse, monitor health, improve MakoAI, and where necessary help restore access to official MakoAI servers through the Discord authorization and connected account relationship you granted.
4. Payments
Payments are handled through third-party processors such as Stripe. We do not store full card details on our own platform.
5. Sharing
We do not sell personal information. We may share data with third parties and service providers where necessary to operate MakoAI, authenticate users, process payments, provide support, or comply with legal obligations.
6. Security
We use reasonable technical and organizational measures to protect information, but no system is completely secure. You are responsible for keeping your own login credentials safe.
7. Retention
We keep data for as long as needed to operate the service, resolve disputes, investigate abuse, meet accounting requirements, or comply with legal obligations. Some records may remain after account closure where retention is justified.
8. Your choices
You may contact us to ask about access, correction, or deletion requests, subject to verification and legal limitations.
9. Third-party services
This policy does not replace the privacy policies of the other providers used by MakoAI. You should review those separately. By using MakoAI, you also agree to the terms and privacy policies of those third-party providers.
10. Changes to this policy
We may revise this policy over time. By continuing to use MakoAI after changes are made, you agree to the updated policy. We will try to notify users of significant changes, but it is your responsibility to review this policy periodically.
11. Notice to users
MakoAI is designed as an educational assistance tool. Our services are intended to support learning, not replace it. Users should make sure their use of MakoAI complies with the academic, institutional, or personal rules that apply to them.
12. Notice to educational institutions/schools
MakoAI tries to be transparent about the data we collect and how it is used. We work to secure the data we collect to the best of our ability. Students using MakoAI should be aware of the data we collect, how it is used, and the terms they agree to. A student's use of MakoAI should not automatically be treated as a breach of an educational institution or school policy.
13. Notice to parents/guardians
MakoAI is designed for all students, but we recommend that parents and guardians review this policy and monitor their children's use of MakoAI to ensure it aligns with their values and educational goals.
14. Contact
Any Support queries or Privacy questions can be sent to support@makoai.uk.